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Muncie, Ind. (NLI) -- Elevators in campus dorms have been having problems during the last two weeks at Ball State University. On Tuesday night, an elevator in the Studebaker West complex trapped 16 people when the doors were closed.

Originally there were 18 people in the elevator, but two jumped out when they felt the elevator begin to sink. It slowly fell from the first floor to the basement with the outer door closed tightly and the inner door open.

On September 3 another elevator, this one in the Lafollette complex trapped about seven students.

During each of these incidents, Ball State University officials didn’t call 911. But it wasn’t something that was overlooked. University policy says that campus officials should not call the police instead they should call an elevator technician. The problem is the office of the technician is located in Indianapolis, almost an hour away from Ball State.

The Muncie Fire Department encourages people to call 911 in case of any emergency. That includes stuck elevators. “Call 911 every time, any time, all the time,” says Jim Clevenger of the Muncie Fire Department.

Some students who were stuck in the elevator in Studebaker West say that they were specifically told not to call the police. Freshman Evan Hauser said, “They told us not to all the fire department and that they’d take care of it.”

Representatives from Ball State University’s Housing and Residence Life were not available for comment on the situation.

On Wednesday, members from the Muncie Fire Department were meeting with officials from the Ball State Department of Safety to discuss the issue and hopefully improve current policy.